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Measuring IT service quality: evaluation of IT service quality measurement framework in industry.

Aileen Cater-SteelMarion Lepmets
Published in: J. Serv. Sci. Res. (2014)
Keyphrases
  • service quality
  • quality evaluation
  • service providers
  • customer satisfaction
  • user satisfaction
  • information systems
  • quality of service
  • electronic commerce
  • evaluation model
  • call center