Identifying the Determinants of E-learning Service Delivery Quality.
Ahmed Younis AlsabawyAileen Cater-SteelJeffrey SoarPublished in: ACIS (2012)
Keyphrases
- service delivery
- e learning
- change management
- e government
- service management
- life cycle
- learning resources
- learning environment
- end to end
- service provision
- higher education
- learning technologies
- service quality
- learning objects
- online services
- learning experience
- knowledge management
- web services
- distance learning
- knowledge sharing
- learning management systems
- mobile technologies
- government agencies
- government services
- database systems
- multimedia