Marko Jäntti

Publication Activity (10 Years)

Years Active: 2006-2024
Publications (10 Years): 9

Top Topics

Service Management

Top Venues

Softw. Qual. J.

Publications

Marko Jäntti, Markus Aho
Quality aspects of digital forest service management: a case study. Softw. Qual. J. 32 (1) (2024)
Sanna Heikkinen, Marko Jäntti, Markku Tukiainen
Continual Service Improvement: A Systematic Literature Review. QUATIC (2023)
Marko Jäntti, Markus Aho
Improving the Quality of ICT and Forestry Service Processes with Digital Service Management Approach: A Case Study on Forestry Liquids. QUATIC (2022)
Marko Jäntti
Studying Data Privacy Management in Small and Medium-Sized IT Companies. IIT (2020)
Sanna Heikkinen, Marko Jäntti, Kaija Saranto
Applying Continual Service Improvement Practices to Study Quality of Healthcare Information System Services: A Case Study. QUATIC (2020)
Sanna Heikkinen, Marko Jäntti
Studying Continual Service Improvement and Monitoring the Quality of ITSM. QUATIC (2019)
Mehdi Panjwani, Marko Jäntti
Data Protection & Security Challenges in Digital & IT Services: A Case Study. ICCA (2017)
Marko Jäntti, Virpi Hotti
Defining the relationships between IT service management and IT service governance. Inf. Technol. Manag. 17 (2) (2016)
Mehdi Panjwani, Marko Jäntti, Juuso Sormunen
IT Service Management from a Perspective of Small and Medium Sized Companies. QUATIC (2016)
Kari Saarelainen, Marko Jäntti
A Case Study on Improvement of Incident Investigation Process. EuroSPI (2015)
Marko Jäntti, Terry Rout
Improving IT Service Operation Processes. PROFES (2013)
Marko Jäntti, Terry Rout, Lian Wen, Sanna Heikkinen, Aileen Cater-Steel
Exploring the Impact of IT Service Management Process Improvement Initiatives: A Case Study Approach. SPICE (2013)
Sanna Heikkinen, Marko Jäntti
Identifying IT Service Management Challenges: A Case Study in Two IT Service Provider Companies. DEXA Workshops (2012)
Marko Jäntti, Antti Suhonen
Improving Service Level Management Practices: A Case Study in an IT Service Provider Organization. IIAI-AAI (2012)
Sanna Heikkinen, Marko Jäntti
Establishing a Continual Service Improvement Model: A Case Study. EuroSPI (2012)
Marko Jäntti
Improving IT Service Desk and Service Management Processes in Finnish Tax Administration: A Case Study on Service Engineering. PROFES (2012)
Marko Jäntti, Julia Järvinen
Improving the Deployment of IT Service Management Processes: A Case Study. EuroSPI (2011)
Marko Jäntti
Improving Incident Management Processes in Two IT Service Provider Companies. DEXA Workshops (2011)
Marko Jäntti, Jaakko Kalliokoski
Identifying Knowledge Management Challenges in a Service Desk: A Case Study. eKNOW (2010)
Antti Lahtela, Marko Jäntti
Improving IT Service Management Processes: A Case Study on IT Service Support. EuroSPI (2010)
Hanna-Miina Sihvonen, Marko Jäntti
Improving Release and Patch Management Processes: An Empirical Case Study on Process Challenges. ICSEA (2010)
Antti Lahtela, Marko Jäntti, Jukka Kaukola
Implementing an ITIL-Based IT Service Management Measurement System. ICDS (2010)
Marko Jäntti
Lessons Learnt from the Improvement of Customer Support Processes: A Case Study on Incident Management. PROFES (2009)
Marko Jäntti
Defining Requirements for an Incident Management System: A Case Study. ICONS (2009)
Marko Jäntti, Kirsi Tanskanen, Jukka Kaukola
Knowledge Management Challenges in Customer Support: A Case Study. eKNOW (2009)
Marko Jäntti, Niko Pylkkänen
Improving Customer Support Processes: A Case Study. PROFES (2008)
Marko Jäntti, Aki Miettinen, Niko Pylkkänen, Tommi Kainulainen
Improving the Problem Management Process from Knowledge Management Perspective. PROFES (2007)
Marko Jäntti, Tanja Toroi, Anne Eerola
Difficulties in Establishing a Defect Management Process: A Case Study. PROFES (2006)
Marko Jäntti, Kari Kinnunen
Improving the Software Problem Management Process: A Case Study. EuroSPI (2006)