Jukka Kaukola

Publication Activity (10 Years)

Years Active: 2009-2010
Publications (10 Years): 0

Publications

Antti Lahtela, Marko Jäntti, Jukka Kaukola
Implementing an ITIL-Based IT Service Management Measurement System. ICDS (2010)
Marko Jäntti, Kirsi Tanskanen, Jukka Kaukola
Knowledge Management Challenges in Customer Support: A Case Study. eKNOW (2009)