Knowledge Management Challenges in Customer Support: A Case Study.

Marko Jäntti Kirsi Tanskanen Jukka Kaukola

Published in: eKNOW (2009)

Keyphrases

knowledge management
customer support
case study
customer service
customer satisfaction
technical support
knowledge management systems
mass collaboration
e learning
real time
information systems
object oriented
service quality
world wide
software engineering
cloud computing