Studying Continual Service Improvement and Monitoring the Quality of ITSM.
Sanna HeikkinenMarko JänttiPublished in: QUATIC (2019)
Keyphrases
- service providers
- service quality
- quality improvement
- real time
- high quality
- health care services
- monitoring system
- website
- cloud computing
- health care
- web services
- end users
- digital libraries
- service oriented
- data quality
- customer service
- customer satisfaction
- semantic web services
- service discovery
- low quality
- quality measures
- neural network