Sanna Heikkinen

Publication Activity (10 Years)

Years Active: 2000-2023
Publications (10 Years): 3

Top Topics

Collaborative Learning

Process Improvement

Top Venues

Int. J. Eng. Pedagog.

Publications

Sanna Heikkinen, Marko Jäntti, Markku Tukiainen
Continual Service Improvement: A Systematic Literature Review. QUATIC (2023)
Sanna Heikkinen, Marko Jäntti, Kaija Saranto
Applying Continual Service Improvement Practices to Study Quality of Healthcare Information System Services: A Case Study. QUATIC (2020)
Sanna Heikkinen, Marko Jäntti
Studying Continual Service Improvement and Monitoring the Quality of ITSM. QUATIC (2019)
Mikko Honkala, Sanna Heikkinen, Anu Lehtovuori, Johanna Leppävirta
Do autonomously motivated students benefit from collaborative learning methods? EDUCON (2015)
Peeter Kukk, Sanna Heikkinen
Assignments, assessment and feedback in Engineering Graphics courses. EDUCON (2015)
Peeter Kukk, Sanna Heikkinen
Assignments and Grading in Engineering Graphics Courses. Int. J. Eng. Pedagog. 5 (3) (2015)
Marko Jäntti, Terry Rout, Lian Wen, Sanna Heikkinen, Aileen Cater-Steel
Exploring the Impact of IT Service Management Process Improvement Initiatives: A Case Study Approach. SPICE (2013)
Sanna Heikkinen, Marko Jäntti
Identifying IT Service Management Challenges: A Case Study in Two IT Service Provider Companies. DEXA Workshops (2012)
Sanna Heikkinen, Marko Jäntti
Establishing a Continual Service Improvement Model: A Case Study. EuroSPI (2012)
Harri Holma, Sanna Heikkinen, Otto-Aleksanteri Lehtinen, Antti Toskala
Interference considerations for the time division duplex mode of the UMTS Terrestrial Radio Access. IEEE J. Sel. Areas Commun. 18 (8) (2000)