Applying Continual Service Improvement Practices to Study Quality of Healthcare Information System Services: A Case Study.
Sanna HeikkinenMarko JänttiKaija SarantoPublished in: QUATIC (2020)
Keyphrases
- health care services
- health care
- information systems
- service quality
- service providers
- web services
- information quality
- service oriented
- information services
- information technology
- service discovery
- service composition
- case study
- end users
- high quality
- context aware
- ubiquitous computing
- mashup
- web service composition
- mobile services
- service delivery
- service management