Identifying IT Service Management Challenges: A Case Study in Two IT Service Provider Companies.

Sanna Heikkinen Marko Jäntti

Published in: DEXA Workshops (2012)

Keyphrases

service providers
incident management
service provision
software as a service
web services
end users
service quality
cloud computing
situation awareness
online services
business opportunities
market segments
content providers
data mining services
service oriented