Continual Service Improvement: A Systematic Literature Review.
Sanna HeikkinenMarko JänttiMarkku TukiainenPublished in: QUATIC (2023)
Keyphrases
- literature review
- case study
- public libraries
- fuzzy theory
- current issues
- information systems development
- service providers
- web services
- data sets
- higher education institutions
- service oriented
- service discovery
- design science
- management system
- service composition
- information services
- information systems
- data management
- end users
- information technology