Identifying Knowledge Management Challenges in a Service Desk: A Case Study.
Marko JänttiJaakko KalliokoskiPublished in: eKNOW (2010)
Keyphrases
- knowledge management
- case study
- web services
- lessons learned
- information systems
- knowledge management systems
- service discovery
- knowledge engineering
- software development
- test bed
- service oriented
- service composition
- real world
- service providers
- software engineering
- management system
- key issues
- web based learning
- decision making
- processor sharing
- knowledge sharing
- business process
- domain knowledge
- technical challenges
- mobile services
- organizational learning
- open issues
- knowledge reuse