Defining the relationships between IT service management and IT service governance.
Marko JänttiVirpi HottiPublished in: Inf. Technol. Manag. (2016)
Keyphrases
- service delivery
- service provision
- service management
- e government
- incident management
- public administration
- service providers
- public services
- web services
- service discovery
- end to end
- service oriented
- service quality
- public sector
- spatial relationships
- neural network
- life cycle
- information systems
- mobile services
- causal relationships
- health care
- management system
- website