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Justifications, Strategies, and Critical Success Factors in Successful ITIL Implementations in U.S. and Australian Companies: An Exploratory Study.
Carol Pollard
Aileen Cater-Steel
Published in:
Inf. Syst. Manag. (2009)
Keyphrases
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critical success factors
information systems development
literature review
m learning
competitive advantage
customer relationship management
learning objectives
data analysis
supply chain