Rama Akkiraju

Publication Activity (10 Years)

Years Active: 1997-2024
Publications (10 Years): 31

Top Topics

Customer Service

Outcome Prediction

Learning Process

Top Venues

CHI Extended Abstracts

Publications

Rama Akkiraju, Anbang Xu, Deepak Bora, Tan Yu, Lu An, Vishal Seth, Aaditya Shukla, Pritam Gundecha, Hridhay Mehta, Ashwin Jha, Prithvi Raj, Abhinav Balasubramanian, Murali Maram, Guru Muthusamy, Shivakesh Reddy Annepally, Sidney Knowles, Min Du, Nick Burnett, Sean Javiya, Ashok Marannan, Mamta Kumari, Surbhi Jha, Ethan Dereszenski, Anupam Chakraborty, Subhash Ranjan, Amina Terfai, Anoop Surya, Tracey Mercer, Vinodh Kumar Thanigachalam, Tamar Bar, Sanjana Krishnan, Samy Kilaru, Jasmine Jaksic, Nave Algarici, Jacob Liberman, Joey Conway, Sonu Nayyar, Justin Boitano
FACTS About Building Retrieval Augmented Generation-based Chatbots. CoRR (2024)
Luis F. Rivera, Norha M. Villegas, Gabriel Tamura, Hausi A. Müller, Rama Akkiraju, Ian Watts, Eric Erpenbach
Using Dynamic Knowledge Hypergraphs Toward Proactive AlOps through Digital Twins. CASCON (2022)
Lu An, An-Jie Tu, Xiaotong Liu, Rama Akkiraju
Real-time Statistical Log Anomaly Detection with Continuous AIOps Learning. CLOSER (2022)
Xiaotong Liu, Anbang Xu, Rama Akkiraju
An Empirical Study of Factors Affecting Language-Independent Models. HICSS (2022)
Hausi A. Müller, Luis F. Rivera, Miguel Jiménez, Norha M. Villegas, Gabriel Tamura, Rama Akkiraju, Ian Watts, Eric Erpenbach
Proactive AIOps through digital twins. CASCON (2021)
Mingkun Gao, Xiaotong Liu, Anbang Xu, Rama Akkiraju
Chat-XAI: A New Chatbot to Explain Artificial Intelligence. IntelliSys (3) (2021)
Mingkun Gao, Xiaotong Liu, Anbang Xu, Rama Akkiraju
Chatbot or Chat-Blocker: Predicting Chatbot Popularity before Deployment. Conference on Designing Interactive Systems (2021)
Rama Akkiraju, Vibha Sinha, Anbang Xu, Jalal Mahmud, Pritam Gundecha, Zhe Liu, Xiaotong Liu, John Schumacher
Characterizing Machine Learning Processes: A Maturity Framework. BPM (2020)
Xiaotong Liu, Yingbei Tong, Anbang Xu, Rama Akkiraju
Using Language Models to Pre-train Features for Optimizing Information Technology Operations Management Tasks. ICSOC Workshops (2020)
Jiawei Chen, Anbang Xu, Zhe Liu, Yufan Guo, Xiaotong Liu, Yingbei Tong, Rama Akkiraju, John M. Carroll
A General Methodology to Quantify Biases in Natural Language Data. CHI Extended Abstracts (2020)
Xiaotong Liu, Yingbei Tong, Anbang Xu, Rama Akkiraju
An Empirical Study of Factors Affecting Language-Independent Models. CoRR (2019)
Shereen Oraby, Mansurul Bhuiyan, Pritam Gundecha, Jalal Mahmud, Rama Akkiraju
Modeling and Computational Characterization of Twitter Customer Service Conversations. ACM Trans. Interact. Intell. Syst. 9 (2-3) (2019)
Xiaotong Liu, Anbang Xu, Zhe Liu, Yufan Guo, Rama Akkiraju
Cognitive Learning: How to Become William Shakespeare. CHI Extended Abstracts (2019)
Yuheng Hu, Anbang Xu, Yili Hong, David Gal, Vibha Sinha, Rama Akkiraju
Generating Business Intelligence Through Social Media Analytics: Measuring Brand Personality with Consumer-, Employee-, and Firm-Generated Content. J. Manag. Inf. Syst. 36 (3) (2019)
Siwei Fu, Anbang Xu, Xiaotong Liu, Huimin Zhou, Rama Akkiraju
Challenge AI Mind: A Crowd System for Proactive AI Testing. CoRR (2018)
Rama Akkiraju, Vibha Sinha, Anbang Xu, Jalal Mahmud, Pritam Gundecha, Zhe Liu, Xiaotong Liu, John Schumacher
Characterizing machine learning process: A maturity framework. CoRR (2018)
Tianran Hu, Anbang Xu, Zhe Liu, Quanzeng You, Yufan Guo, Vibha Sinha, Jiebo Luo, Rama Akkiraju
Touch Your Heart: A Tone-aware Chatbot for Customer Care on Social Media. CoRR (2018)
Tianran Hu, Anbang Xu, Zhe Liu, Quanzeng You, Yufan Guo, Vibha Sinha, Jiebo Luo, Rama Akkiraju
Touch Your Heart: A Tone-aware Chatbot for Customer Care on Social Media. CHI (2018)
Mansurul Bhuiyan, Amita Misra, Saurabh Tripathy, Jalal Mahmud, Rama Akkiraju
Don't get Lost in Negation: An Effective Negation Handled Dialogue Acts Prediction Algorithm for Twitter Customer Service Conversations. CoRR (2018)
Xiaotong Liu, Anbang Xu, Vibha Sinha, Rama Akkiraju
Voice of Customer: A Tone-based Analysis System for Online User Engagement. CHI Extended Abstracts (2018)
Zhe Liu, Anbang Xu, Yufan Guo, Jalal U. Mahmud, Haibin Liu, Rama Akkiraju
Seemo: A Computational Approach to See Emotions. CHI (2018)
Pierre-Hadrien Arnoux, Anbang Xu, Neil H. Boyette, Jalal Mahmud, Rama Akkiraju, Vibha Sinha
25 Tweets to Know You: A New Model to Predict Personality with Social Media. ICWSM (2017)
Anbang Xu, Zhe Liu, Yufan Guo, Vibha Sinha, Rama Akkiraju
A New Chatbot for Customer Service on Social Media. CHI (2017)
Xiaotong Liu, Anbang Xu, Rama Akkiraju, Vibha Sinha
Understanding Purchase Behaviors through Personality-driven Traces. CHI Extended Abstracts (2017)
Shereen Oraby, Pritam Gundecha, Jalal Mahmud, Mansurul Bhuiyan, Rama Akkiraju
"How May I Help You?": Modeling Twitter Customer ServiceConversations Using Fine-Grained Dialogue Acts. IUI (2017)
Zhe Liu, Anbang Xu, Yi Wang, Jerald Schoudt, Jalal Mahmud, Rama Akkiraju
Does Personality Matter?: A Study of Personality and Situational Effects on Consumer Behavior. HT (2017)
Pierre-Hadrien Arnoux, Anbang Xu, Neil H. Boyette, Jalal Mahmud, Rama Akkiraju, Vibha Sinha
25 Tweets to Know You: A New Model to Predict Personality with Social Media. CoRR (2017)
Shereen Oraby, Pritam Gundecha, Jalal Mahmud, Mansurul Bhuiyan, Rama Akkiraju
"How May I Help You?": Modeling Twitter Customer Service Conversations Using Fine-Grained Dialogue Acts. CoRR (2017)
Zhe Liu, Yi Wang, Jalal Mahmud, Rama Akkiraju, Jerald Schoudt, Anbang Xu, Bryan Donovan
To Buy or Not to Buy? Understanding the Role of Personality Traits in Predicting Consumer Behaviors. SocInfo (2) (2016)
Anbang Xu, Haibin Liu, Liang Gou, Rama Akkiraju, Jalal Mahmud, Vibha Sinha, Yuheng Hu, Mu Qiao
Predicting Perceived Brand Personality with Social Media. ICWSM (2016)
Xiaotong Liu, Anbang Xu, Liang Gou, Haibin Liu, Rama Akkiraju, Han-Wei Shen
SocialBrands: Visual analysis of public perceptions of brands on social media. VAST (2016)
Haibin Liu, Mu Qiao, Daniel B. Greenia, Rama Akkiraju, Stephen Dill, Taiga Nakamura, Yang Song, Hamid R. Motahari Nezhad
A Machine Learning Approach to Combining Individual Strength and Team Features for Team Recommendation. ICMLA (2014)
Daniel B. Greenia, Mu Qiao, Rama Akkiraju
A Win Prediction Model for IT Outsourcing Bids. SRII Global Conference (2014)
Rama Akkiraju, Mark Smith, Daniel B. Greenia, Shun Jiang, Taiga Nakamura, Debdoot Mukherjee, Shyam Pusapaty
On Pricing Complex IT Service Solutions. SRII Global Conference (2014)
Hamid R. Motahari Nezhad, Rama Akkiraju
Towards Cognitive BPM as the Next Generation BPM Platform for Analytics-Driven Business Processes. Business Process Management Workshops (2014)
Hamid R. Motahari Nezhad, Daniel B. Greenia, Taiga Nakamura, Rama Akkiraju
Health Identification and Outcome Prediction for Outsourcing Services Based on Textual Comments. IEEE SCC (2014)
Debdoot Mukherjee, Jeanette Blomberg, Rama Akkiraju, Dinesh Raghu, Monika Gupta, Sugata Ghosal, Mu Qiao, Taiga Nakamura
A Case Based Approach to Serve Information Needs in Knowledge Intensive Processes. ICSOC (2013)
Rama Akkiraju, Mark Smith, Shun Jiang, Daniel B. Greenia, Shyam Pusapaty
On Assessing the Competitiveness of IT Service Solutions. IEEE SCC (2013)
Nitin Nayak, Rama Akkiraju
Knowledge Driven Enterprise Risk Management. SRII Global Conference (2012)
Rama Akkiraju, Ruoyi Zhou
Measuring Service Solution Quality in Services Outsourcing Projects Using Value Driver Tree Approach. SRII Global Conference (2012)
Rama Akkiraju, Toby Lehman, Neil H. Boyette, Haijing Fang, Mario Lichtsinn, Ben Shaw
On the Role of Analytics in Estimating the Cost of Delivering Complex Information Technology (IT) Outsourcing Services Projects. SRII Global Conference (2012)
Rama Akkiraju, Debarun Bhattacharjya, Sammukh Gupta
Towards effective business process availability management. J. Serv. Sci. Res. 4 (2) (2012)
Mu Qiao, Rama Akkiraju, Aubrey J. Rembert
Towards Efficient Business Process Clustering and Retrieval: Combining Language Modeling and Structure Matching. BPM (2011)
Pietro Mazzoleni, Aubrey J. Rembert, Rama Akkiraju, Rong Emily Liu
On Predicting Impacts of Customizations to Standard Business Processes. ICSOC (2010)
Rama Akkiraju, Anca Ivan
Discovering Business Process Similarities: An Empirical Study with SAP Best Practice Business Processes. ICSOC (2010)
Rama Akkiraju, Nitin Nayak, Robert Torok, Jürg von Kaenel
A practitioner's tool for enterprise risk management capability assessment. SOLI (2010)
Rama Akkiraju, Hendrik van Geel
Estimating the Cost of Developing Customizations to Packaged Application Software Using Service Oriented Architecture. ICWS (2010)
Rama Akkiraju, Tilak Mitra, Nilay Ghosh, Dipankar Saha, Usha Thulasiram, Soham Chakraborthy
Toward the Development of Cross-Platform Business Applications via Model-Driven Transformations. SERVICES I (2009)
Ning Su, Rama Akkiraju, Nitin Nayak, Richard Goodwin
Shared Services Transformation: Conceptualization and Valuation from the Perspective of Real Options. Decis. Sci. 40 (3) (2009)
Hua Fang Tan, Rama Akkiraju, Anca-Andreea Ivan, Richard Goodwin, Diane Knappenberger
User Collaborative Semantic Web Service Matching for Legacy Application Integration. SERVICES I (2009)
Juhnyoung Lee, Rama Akkiraju, Chunhua Tian, Shun Jiang, Sivaprashanth Danturthy, Ponn Sundhararajan
Business Transformation Workbench: A Practitioner's Tool for Business Transformation. BPM (2008)
Hazem Elmeleegy, Anca Ivan, Rama Akkiraju, Richard Goodwin
Mashup Advisor: A Recommendation Tool for Mashup Development. ICWS (2008)
Juhnyoung Lee, Rama Akkiraju, Chunhua Tian, Shun Jiang, Sivaprashanth Danturthy, Ponn Sundhararajan, Carl Nordman, Rakesh Mohan, Hitansh Singala, Wei Ding
Business Transformation Workbench: A Practitioner's Tool for Business Transformation. IEEE SCC (2) (2008)
Rama Akkiraju, Tilak Mitra, Pankaj Dhoolia, Wei Zhao, Shiwa Fu, Manisha Bhandar, Nilay Ghosh, Dipankar Saha
Toward the Development of Contextually Aware Business Applications via Model-Driven Transformations. ICWS (2008)
Hui Guo, Anca Ivan, Rama Akkiraju, Richard Goodwin
Learning Ontologies to Improve the Quality of Automatic Web Service Matching. ICWS (2007)
Naoki Abe, Rama Akkiraju, Stephen J. Buckley, Markus Ettl, Pu Huang, Dharmashankar Subramanian, Fateh Tipu
On optimizing the selection of business transformation projects. IBM Syst. J. 46 (4) (2007)
Hui Guo, Anca-Andreea Ivan, Rama Akkiraju, Richard Goodwin
Learning ontologies to improve the quality of automatic web service matching. WWW (2007)
Rama Akkiraju, Biplav Srivastava, Anca-Andreea Ivan, Richard Goodwin, Tanveer Fathima Syeda-Mahmood
SEMAPLAN: Combining Planning with Semantic Matching to Achieve Web Service Composition. AAAI (2006)
Rama Akkiraju, Biplav Srivastava, Anca-Andreea Ivan, Richard Goodwin, Tanveer Fathima Syeda-Mahmood
SEMAPLAN: Combining Planning with Semantic Matching to Achieve Web Service Composition. ICWS (2006)
Rama Akkiraju, Anca Ivan, Richard Goodwin, Biplav Srivastava, Tanveer Fathima Syeda-Mahmood
Semantic Matching to Achieve Web Service Discovery and Composition. CEC/EEE (2006)
Rama Akkiraju, Biplav Srivastava, Anca-Andreea Ivan, Richard Goodwin, Tanveer Fathima Syeda-Mahmood
SEMAPLAN: Combining Planning with Semantic Matching to Achieve Web Service Composition. ICAPS (2006)
Prashant Doshi, Richard Goodwin, Rama Akkiraju, Kunal Verma
Dynamic Workflow Composition: Using Markov Decision Processes. Int. J. Web Serv. Res. 2 (1) (2005)
Tanveer Fathima Syeda-Mahmood, Gauri Shah, Rama Akkiraju, Anca-Andreea Ivan, Richard Goodwin
Searching Service Repositories by Combining Semantic and Ontological Matching. ICWS (2005)
Kunal Verma, Rama Akkiraju, Richard Goodwin
Semantic Matching of Web Service Policies. SDWP@ICWS (2005)
John Colgrave, Rama Akkiraju, Richard Goodwin
External Matching in UDDI. ICWS (2004)
Prashant Doshi, Richard Goodwin, Rama Akkiraju, Kunal Verma
Dynamic Workflow Composition using Markov Decision Processes. ICWS (2004)
Rama Akkiraju, Richard Goodwin, Prashant Doshi, Sascha Roeder
A Method for Semantically Enhancing the Service Discovery Capabilities of UDDI. IIWeb (2003)
Richard Goodwin, Rama Akkiraju, Frederick Y. Wu
A Decision-Support System for Quote Generation. AAAI/IAAI (2002)
David Flaxer, Rama Akkiraju, Ray M. Yeh, Frederick Y. Wu, Hung-Yang Chang, Liang-Jie Zhang, Tian Chao, Jen-Yao Chung
A Method of Enabling Automated Invocation of Web Services. International Conference on Internet Computing (2002)
Pinar Keskinocak, Frederick Y. Wu, Richard Goodwin, Sesh Murthy, Rama Akkiraju, Santhosh Kumaran, Annap Derebail
Scheduling Solutions for the Paper Industry. Oper. Res. 50 (2) (2002)
Rama Akkiraju, Pinar Keskinocak, Sesh Murthy, Frederick Y. Wu
An Agent-Based Approach for Scheduling Multiple Machines. Appl. Intell. 14 (2) (2001)
Pinar Keskinocak, Richard Goodwin, Frederick Y. Wu, Rama Akkiraju, Sesh Murthy
Decision Support for Managing an Electronic Supply Chain. Electron. Commer. Res. 1 (1/2) (2001)
Sesh Murthy, Rama Akkiraju, Richard Goodwin, Pinar Keskinocak, John Rachlin, Frederick Y. Wu, James Yeh, Robert Fuhrer, Santhosh Kumaran, Alok Aggarwal, Martin C. Sturzenbecker, Ranga Jayaraman, Robert Daigle
Cooperative Multiobjective Decision Support for the Paper Industry. Interfaces 29 (5) (1999)
Rama Akkiraju, Pinar Keskinocak, Sesh Murthy, Frederick Y. Wu
Multi Machine Scheduling: An Agent-Based Approach. AAAI/IAAI (1998)
John Rachlin, Richard Goodwin, Sesh Murthy, Rama Akkiraju, Frederick Y. Wu, Santhosh Kumaran, Raja Das
A-Teams: An Agent Architecture for Optimization and Decision Support. ATAL (1998)
Seshashayee S. Murthy, John Rachlin, Rama Akkiraju, Frederick Y. Wu
Agent-Based Cooperative Scheduling. AAAI Workshop: Constraints & Agents (1997)