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Modeling and Computational Characterization of Twitter Customer Service Conversations.

Shereen OrabyMansurul BhuiyanPritam GundechaJalal MahmudRama Akkiraju
Published in: ACM Trans. Interact. Intell. Syst. (2019)
Keyphrases
  • customer service
  • social media
  • social networks
  • customer satisfaction
  • computational modeling
  • electronic commerce
  • decision making
  • query processing
  • online social networks
  • customer behavior
  • business strategy