A New Chatbot for Customer Service on Social Media.

Anbang Xu Zhe Liu Yufan Guo Vibha Sinha Rama Akkiraju

Published in: CHI (2017)

Keyphrases

customer service
social media
inventory control
social networks
customer satisfaction
customer behavior
social media data
call center
user generated content
governmental organizations
social media platforms
online discussion forums
service quality
online forums
customer support