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"How May I Help You?": Modeling Twitter Customer ServiceConversations Using Fine-Grained Dialogue Acts.

Shereen OrabyPritam GundechaJalal MahmudMansurul BhuiyanRama Akkiraju
Published in: IUI (2017)
Keyphrases
  • fine grained
  • coarse grained
  • access control
  • social media
  • tightly coupled
  • massively parallel
  • social networks
  • knowledge base