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"How May I Help You?": Modeling Twitter Customer Service Conversations Using Fine-Grained Dialogue Acts.
Shereen Oraby
Pritam Gundecha
Jalal Mahmud
Mansurul Bhuiyan
Rama Akkiraju
Published in:
CoRR (2017)
Keyphrases
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fine grained
customer service
coarse grained
access control
social media
tightly coupled
social networks
databases
customer behavior
real time
search engine
co occurrence
customer satisfaction
data lineage