Touch Your Heart: A Tone-aware Chatbot for Customer Care on Social Media.
Tianran HuAnbang XuZhe LiuQuanzeng YouYufan GuoVibha SinhaJiebo LuoRama AkkirajuPublished in: CHI (2018)
Keyphrases
- social media
- long term
- customer service
- customer satisfaction
- electronic commerce
- social media data
- social networking
- user generated content
- health care
- social media sites
- social networks
- left ventricle
- social media platforms
- online learning
- information diffusion
- online social networks
- big data
- real world events
- marketing strategies
- crisis management
- heart disease
- left ventricular
- patient care