Touch Your Heart: A Tone-aware Chatbot for Customer Care on Social Media.
Tianran HuAnbang XuZhe LiuQuanzeng YouYufan GuoVibha SinhaJiebo LuoRama AkkirajuPublished in: CoRR (2018)
Keyphrases
- social media
- health care
- social networking
- long term
- customer service
- electronic commerce
- social media platforms
- user generated content
- customer behavior
- online discussion forums
- social networks
- real world events
- patient care
- social interaction
- call center
- customer satisfaction
- social media sites
- website
- home care
- online forums
- marketing strategies
- customer relationship management
- public opinion
- left ventricle
- beating heart
- medical care
- customer requirements
- customer data
- big data
- information diffusion