ICServ

Keyphrases

Publications

2020

Kentaro Watanabe, Yusuke Kishita, Kaito Tsunetomo, Takeshi Takenaka
Socially-Conscious Service System Design in the Digital Era: Research Agenda. ICServ (2020)
Takashi Tsutsumi, Masaru Unno
The Application of the Cultural-Historical Activity Theory to the Value Co-creation Process in Higher Education. ICServ (2020)
Toshiaki Kono, Yui Sugita, Tomoaki Hiruta
Maintenance IoT Project Framework for Extending Effects to All Stakeholders' Benefit. ICServ (2020)
Tatsunori Hara, Satoko Tsuru, Seiichi Yasui
Models for Designing Excellent Service Through Co-creation Environment. ICServ (2020)
Wenlong Liu, Xiucheng Fan
Exploring the Impact of Managerial Responses to Online Reviews in the Sharing Economy: A Case of Accommodation Sharing Service. ICServ (2020)
Yuki Inoue, Takami Kasasaku, Ryohei Arai, Takeshi Takenaka
Ecosystem Strategies for IoT Service Platform Ecosystems: A Case Study of RFID Linen Tags and the Japanese Linen Supply Market. ICServ (2020)
Kai-Lun Yang, Jack Shih-Chieh Hsu, Hui-Mei Hsu
Enriching Design Thinking with Data Science: Using the Taiwan Moving Industry as a Case. ICServ (2020)
Masafumi Hamano, Bach Quang Ho, Tatsunori Hara, Jun Ota
Service Ecosystem Design Using Social Modeling to Incorporate Customers' Behavioral Logic. ICServ (2020)
Satoshi Seino
Clarification of the Process of Value Co-creation Marketing - Case of Manufacturing Industry. ICServ (2020)
Ami Hamamoto, Nobuyuki Kobayashi, Hirotaka Fujino, Seiko Shirasaka
A Proposal for the Work Engagement Development Canvas Contributing to the Development of Work Engagement. ICServ (2020)
David Marutschke, Ted Gournelos
Holistic Measurement Approach of Customer Experiences - Findings from a Japanese New Car Buyer Study. ICServ (2020)
Michael Glöckner, Luise Pufahl, Bogdan Franczyk, Mathias Weske, André Ludwig
Conceptualization of a Smart Service Platform for Last Mile Logistics. ICServ (2020)
Ryo Fukushima, Bach Quang Ho, Tatsunori Hara, Jun Ota, Rena Kawada, Narito Arimitsu
Cognitive Competencies of Front-Line Employees in the Hospitality Industry: The Concept of "Serving not to Serve". ICServ (2020)
Hisashi Masuda
Differences in Customer Delight Rating Linked to Customer Actions in Japanese and Foreign Residents Using Restaurant Services in Japan. ICServ (2020)
Kengo Matsumura, Satoshi Shimada, Yoshinori Hara
R&D Staff Perception Leading to Product Innovation: Case Study on Carbohydrate-Free Saké. ICServ (2020)

volume 1189, 2020

Serviceology for Services - 7th International Conference, ICServ 2020, Osaka, Japan, March 13-15, 2020, Proceedings ICServ 1189 (2020)

2017

volume 10371, 2017

Serviceology for Services - 5th International Conference, ICServ 2017, Vienna, Austria, July 12-14, 2017, Proceedings ICServ 10371 (2017)

2016

Serviceology for Designing the Future, Selected and Edited Papers of the 2nd International Conference on Serviceology, ICServ 2014, Yokohama, Japan, 14-16 September 2014. ICServ (2016)

2015