Differences in Customer Delight Rating Linked to Customer Actions in Japanese and Foreign Residents Using Restaurant Services in Japan.
Hisashi MasudaPublished in: ICServ (2020)
Keyphrases
- customer service
- potential customers
- customer data
- customer behavior
- market segments
- service requirements
- electronic commerce
- statistically significant
- credit card
- customer satisfaction
- customer support
- call center
- customer requirements
- marketing strategies
- service providers
- collaborative filtering
- customer relationship management
- data mining
- mobile services
- smart home
- marketing campaigns
- churn prediction
- end users
- information technology
- web services