Hisashi Masuda

Publication Activity (10 Years)

Years Active: 2005-2021
Publications (10 Years): 6

Top Topics

Customer Service

Market Segments

Churn Prediction

Top Venues

AAAI Spring Symposium: Interpretable AI for Well-being

Publications

Hisashi Masuda, Spring H. Han, Jungwoo Lee
Differences in Effect of Endorsement of Professional vs. Non-professional YouTuber Through Credibility and Parasocial Relationship. AHFE (8) (2021)
Hisashi Masuda
Differences in Customer Delight Rating Linked to Customer Actions in Japanese and Foreign Residents Using Restaurant Services in Japan. ICServ (2020)
Hisashi Masuda, Wilfrid Utz
Visualization of Customer Satisfaction Linked to Behavior Using a Process-Based Web Questionnaire. KSEM (1) (2019)
Miwa Nishinaka, Yusuke Kishita, Hisashi Masuda, Kunio Shirahada
Concept of Future Prototyping Methodology to Enhance Value Creation within Future Contexts. AAAI Spring Symposium: Interpretable AI for Well-being (2019)
Ahson Javaid, Sabrina Kurjakovic, Hisashi Masuda, Youji Kohda
Enabling Digital Transformation in SMEs by Combining Enterprise Ontologies and Service Blueprinting. ICServ (2017)
Hisashi Masuda, Dejan Krizaj, Hideyuki Sakamoto, Kotaro Nakamura
Approaches for Sustaining Cultural Resources by Adapting Diversified Context of Customers in Tourism: Comparison Between Japanese and Slovenian Cases. ICServ (2017)
Hisashi Masuda, Yoshinori Hara
Developing an Ad Hoc Questionnaire Model for Extracting Consumer Behaviour in Service Encounter. ICServ (2015)
Hisashi Masuda, Wilfrid Utz, Yoshinori Hara
Development of an Evaluation Approach for Customer Service Interaction Models. KSEM (2014)
Amna Javed, Youji Kohda, Hisashi Masuda
Exploration of Service System and Value Co-creation Mechanism in Islamic Banking in Pakistan. ICServ (2014)
Hisashi Masuda, Wilfrid Utz, Yoshinori Hara
Context-Free and Context-Dependent Service Models Based on "Role Model" Concept for Utilizing Cultural Aspects. KSEM (2013)
Hisashi Masuda, Terry Joyce
A Database of Two-Kanji Compound Words Featuring Morphological Family, Morphological Structure, and Semantic Category Data. Glottometrics 10 (2005)