Enabling Digital Transformation in SMEs by Combining Enterprise Ontologies and Service Blueprinting.
Ahson JavaidSabrina KurjakovicHisashi MasudaYouji KohdaPublished in: ICServ (2017)
Keyphrases
- knowledge management
- small and medium sized enterprises
- enterprise systems
- management system
- semantic web
- domain specific
- web services
- service quality
- service providers
- domain ontology
- information systems
- service discovery
- service composition
- electronic business
- lifecycle management
- information management
- small and medium enterprises
- end users
- databases
- enterprise application
- enterprise architecture
- customer service
- semantic technologies
- ontology mapping
- customer satisfaction
- information integration
- information services
- semi automatic
- data model
- case study
- knowledge base