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Service Ecosystem Design Using Social Modeling to Incorporate Customers' Behavioral Logic.
Masafumi Hamano
Bach Quang Ho
Tatsunori Hara
Jun Ota
Published in:
ICServ (2020)
Keyphrases
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service providers
design process
user interface
service oriented
modeling language
case study
digital circuits
social networks
steady state
social interaction
customer satisfaction
queueing model