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Consumers' Responses to Service Failures and Recoveries.

Julie A. Edell
Published in: ICServ (2017)
Keyphrases
  • web services
  • service providers
  • service offerings
  • failure recovery
  • root cause
  • online stores
  • service oriented
  • simplified version
  • processor sharing
  • petri net
  • service quality
  • customer service
  • product information