Shift Scheduling to Improve Customer Satisfaction, Employee Satisfaction and Management Satisfaction in Service Workplace Where Employees and Robots Collaborate.
Takashi TanizakiTakeshi ShimmuraNobutada FujiiPublished in: ICServ (2017)
Keyphrases
- customer satisfaction
- service quality
- customer retention
- human resource management
- human resources
- customer service
- user satisfaction
- information technology
- online shopping
- customer reviews
- customer support
- product design
- customer data
- information systems
- job satisfaction
- marketing strategies
- electronic commerce
- mobile robot
- scheduling algorithm
- service providers
- core competence
- multi robot
- knowledge workers
- quality of service
- data management
- database
- user information satisfaction