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Cognitive Competencies of Front-Line Employees in the Hospitality Industry: The Concept of "Serving not to Serve".

Ryo FukushimaBach Quang HoTatsunori HaraJun OtaRena KawadaNarito Arimitsu
Published in: ICServ (2020)
Keyphrases
  • human resources
  • case study
  • information processing
  • concept learning
  • data sets
  • neural network
  • line segments
  • decision making