Willem Pieterson

Publication Activity (10 Years)

Years Active: 2005-2022
Publications (10 Years): 7

Top Topics

Face To Face Communication

Synchronous Communication

Top Venues

EGOV-CeDEM-ePart-*

Publications

Willem Pieterson, Christian Østergaard Madsen, Wolfgang Ebbers
Omni-Channel Overtures Defining the Concept and Its Applicability in Public Sector Channel Management. EGOV (2022)
Willem Pieterson, Cindy Weng
Measure What Matters: A Dual Outcome Service Quality Model for Government Service Delivery. EGOV (2020)
Christian Ø. Madsen, Willem Pieterson, Sara Hofmann
The Relationship Between Outbound and Inbound Communication in Government-to-Citizen Interaction. EGOV-CeDEM-ePart-* (2020)
Christian Østergaard Madsen, Sara Hofmann, Willem Pieterson
Channel Choice Complications - Exploring the Multiplex Nature of Citizens' Channel Choices. EGOV (2019)
Yvon van den Boer, Willem Pieterson, Rex Arendsen, Jan van Dijk
Towards a model of source and channel choices in business-to-government service interactions: A structural equation modeling approach. Gov. Inf. Q. 34 (3) (2017)
Willem Pieterson, Wolfgang Ebbers, Christian Østergaard Madsen
New Channels, New Possibilities: A Typology and Classification of Social Robots and Their Role in Multi-channel Public Service Delivery. EGOV (2017)
Yvon van den Boer, Rex Arendsen, Willem Pieterson
In search of information: Investigating source and channel choices in business-to-government service interactions. Gov. Inf. Q. 33 (1) (2016)
Yvon van den Boer, Willem Pieterson, Rex Arendsen, Manon De Groot
Source and Channel Choices in Business-to-Government Service Interactions: A Vignette Study. EGOV (2014)
Yvon van den Boer, Lidwien van de Wijngaert, Willem Pieterson, Rex Arendsen
On the Interaction of Source and Channel Choice in the Government-to-Business Context. EGOV (2012)
Yvon van den Boer, Willem Pieterson, Rex Arendsen
Channel Choice in the G2B Context: Towards a Research Agenda. I3E (2011)
Lidwien van de Wijngaert, Willem Pieterson, Marije Teerling
Influencing citizen behavior: Experiences from multichannel marketing pilot projects. Int. J. Inf. Manag. 31 (5) (2011)
Marije Teerling, Willem Pieterson
How to improve e-government use: An empirical examination of multichannel marketing instruments. Inf. Polity 16 (2) (2011)
Jurjen Jansen, Lidwien van de Wijngaert, Willem Pieterson
Channel Choice and Source Choice of Entrepreneurs in a Public Organizational Context: The Dutch Case. EGOV (2010)
Marije L. Teerling, Willem Pieterson
Multichannel marketing: An experiment on guiding citizens to the electronic channels. Gov. Inf. Q. 27 (1) (2010)
Willem Pieterson
Citizens and Service Channels: Channel Choice and Channel Management Implications. Int. J. Electron. Gov. Res. 6 (2) (2010)
Marije Teerling, Willem Pieterson
Government Multichannel Marketing: How to Seduce Citizens to the Web Channels? HICSS (2009)
Marije Teerling, Willem Pieterson
Multi-channel marketing: an experiment on leading citizens to online public services. D.GO (2009)
Willem Pieterson, Marije Teerling
Channel Integration in Governmental Service Delivery: The Effects on Citizen Behavior and Perceptions. EGOV (2009)
Willem Pieterson, Bram Klievink, Marijn Janssen
Multi-channel management: putting it into practice. D.GO (2009)
Bram Klievink, Marijn Janssen, Willem Pieterson, Erwin Fielt
Multi-channel management strategy and coordination: the next hurdle in customer-orientation. DG.O (2008)
Marije Teerling, Willem Pieterson, Marijn Janssen, Bram Klievink, Koen Pauwels
Multi-channel management workshop. DG.O (2008)
Willem Pieterson, Marije Teerling
Citizen behavior in a multi-channel environment. DG.O (2008)
Willem Pieterson, Marije Teerling, Wolfgang Ebbers
Channel Perceptions and Usage: Beyond Media Richness Factors. EGOV (2008)
Willem Pieterson, Jan van Dijk
Channel choice determinants; an exploration of the factors that determine the choice of a service channel in citizen initiated contacts. DG.O (2007)
Jan van Dijk, Willem Pieterson, Alexander van Deursen, Wolfgang Ebbers
E-Services for Citizens: The Dutch Usage Case. EGOV (2007)
Willem Pieterson, Wolfgang Ebbers, Jan van Dijk
Personalization in the public sector: An inventory of organizational and user obstacles towards personalization of electronic services in the public sector. Gov. Inf. Q. 24 (1) (2007)
Willem Pieterson, Wolfgang Ebbers, Jan van Dijk
The Opportunities and Barriers of User Profiling in the Public Sector. EGOV (2005)