E-Services for Citizens: The Dutch Usage Case.
Jan van DijkWillem PietersonAlexander van DeursenWolfgang EbbersPublished in: EGOV (2007)
Keyphrases
- government services
- public services
- service providers
- e government
- governmental organizations
- context aware
- neural network
- usage statistics
- decision making
- web services
- service composition
- online services
- service discovery
- government information
- cost efficient
- usage patterns
- government agencies
- quality of service
- information technology
- social networks