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Source and Channel Choices in Business-to-Government Service Interactions: A Vignette Study.

Yvon van den BoerWillem PietersonRex ArendsenManon De Groot
Published in: EGOV (2014)
Keyphrases
  • status quo
  • information systems
  • multi channel
  • business intelligence
  • electronic commerce
  • case study
  • service delivery
  • mission critical