The Relationship Between Outbound and Inbound Communication in Government-to-Citizen Interaction.
Christian Ø. MadsenWillem PietersonSara HofmannPublished in: EGOV-CeDEM-ePart-* (2020)
Keyphrases
- e government
- government agencies
- government services
- digital government
- information sharing
- relationship management
- communication patterns
- synchronous communication
- mediated communication
- human communication
- public sector
- communication tools
- information technology
- agent communication
- sharing information
- information exchange
- public administration
- communication networks
- asynchronous communication
- electronic government
- face to face communication
- public services
- communication systems
- united states
- turn taking
- face to face interactions
- computer interface
- human human interaction
- government organizations
- service delivery
- knowledge management
- social media
- open government
- nonverbal communication
- group formation