Citizens and Service Channels: Channel Choice and Channel Management Implications.
Willem PietersonPublished in: Int. J. Electron. Gov. Res. (2010)
Keyphrases
- multi channel
- service delivery
- cross channel
- communication channels
- mimo systems
- single channel
- management system
- e government
- rayleigh fading
- video transmission over wireless
- service platform
- fading channels
- service management
- wireless channels
- frequency spectrum
- bit errors
- channel coding
- information systems
- government services
- service oriented
- information management
- end users
- web services