Personalization in the public sector: An inventory of organizational and user obstacles towards personalization of electronic services in the public sector.
Willem PietersonWolfgang EbbersJan van DijkPublished in: Gov. Inf. Q. (2007)
Keyphrases
- public sector
- environmental factors
- e government
- inter organizational
- user model
- user profiles
- user modeling
- user preferences
- information sharing
- recommender systems
- information and communication technologies
- collaborative filtering
- private sector
- public organizations
- electronic government
- individual user
- current practices
- social capital
- user acceptance
- digital government
- public administration
- job satisfaction
- knowledge sharing
- supply chain
- public services
- service delivery
- emergency response
- information technology
- higher education
- public participation
- e learning