Channel Integration in Governmental Service Delivery: The Effects on Citizen Behavior and Perceptions.
Willem PietersonMarije TeerlingPublished in: EGOV (2009)
Keyphrases
- service delivery
- e government
- cross channel
- government services
- end to end
- public services
- life cycle
- public sector
- service management
- service provision
- government agencies
- web services
- digital government
- e learning
- public organizations
- online services
- databases
- mobile technologies
- data integration
- knowledge management
- government information
- learning objects
- learning environment