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New Channels, New Possibilities: A Typology and Classification of Social Robots and Their Role in Multi-channel Public Service Delivery.
Willem Pieterson
Wolfgang Ebbers
Christian Østergaard Madsen
Published in:
EGOV (2017)
Keyphrases
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multi channel
service delivery
single channel
anti aliasing
channel assignment
e government
end to end
public services
feature vectors
public sector
government information
service management
government services
information systems
life cycle
mobile phone
case study
e learning