Omni-Channel Overtures Defining the Concept and Its Applicability in Public Sector Channel Management.
Willem PietersonChristian Østergaard MadsenWolfgang EbbersPublished in: EGOV (2022)
Keyphrases
- social networks
- public sector
- e government
- multi channel
- information systems
- real world
- digital government
- policy making
- information management
- public organizations
- decision making
- knowledge management
- information sharing
- information and communication technologies
- current practices
- environmental factors
- service delivery
- artificial intelligence