Galit B. Yom-Tov

Publication Activity (10 Years)

Years Active: 2014-2024
Publications (10 Years): 17

Top Topics

User Perceptions

Service Systems

Top Venues

Manuf. Serv. Oper. Manag.

Queueing Syst. Theory Appl.

Publications

Andrew Daw, Galit B. Yom-Tov
Asymmetries of Service: Interdependence and Synchronicity. CoRR (2024)
Manlu Chen, Opher Baron, Avishai Mandelbaum, Jianfu Wang, Galit B. Yom-Tov, Nadir Arber
Frontiers in Operations: Waiting Experience in Open-Shop Service Networks: Improvements via Flow Analytics and Automation. Manuf. Serv. Oper. Manag. 26 (4) (2024)
Antonio Castellanos, Galit B. Yom-Tov, Yair Goldberg
Silent Abandonment in Contact Centers: Estimating Customer Patience from Uncertain Data. CoRR (2023)
Armann Ingolfsson, Avishai Mandelbaum, Kenneth Schultz, Galit B. Yom-Tov
Preface to the Special Issue on Behavioral Queueing Science: The Need for a Multidisciplinary Approach. Oper. Res. 71 (3) (2023)
Monika Westphal, Michael Vössing, Gerhard Satzger, Galit B. Yom-Tov, Anat Rafaeli
Decision control and explanations in human-AI collaboration: Improving user perceptions and compliance. Comput. Hum. Behav. 144 (2023)
Nitzan Carmeli, Galit B. Yom-Tov, Onno J. Boxma
State-Dependent Estimation of Delay Distributions in Fork-Join Networks. Manuf. Serv. Oper. Manag. 25 (3) (2023)
Andrew Daw, Galit B. Yom-Tov
Markov Process Simulations of Service Systems with Concurrent Hawkes Service Interactions. WSC (2023)
Galit B. Yom-Tov, Anat Rafaeli
Integrating emotional load into service operations. Queueing Syst. Theory Appl. 100 (3-4) (2022)
Galit B. Yom-Tov, Carri W. Chan
Balancing admission control, speedup, and waiting in service systems. Queueing Syst. Theory Appl. 97 (1-2) (2021)
Daniel Altman, Galit B. Yom-Tov, Marcelo Olivares, Shelly Ashtar, Anat Rafaeli
Do Customer Emotions Affect Agent Speed? An Empirical Study of Emotional Load in Online Customer Contact Centers. Manuf. Serv. Oper. Manag. 23 (4) (2021)
Galit B. Yom-Tov, Liron Yedidsion, Yueming Xie
An Invitation Control Policy for Proactive Service Systems: Balancing Efficiency, Value, and Service Level. Manuf. Serv. Oper. Manag. 23 (5) (2021)
Andrew Daw, Antonio Castellanos, Galit B. Yom-Tov, Jamol Pender, Leor Gruendlinger
The Co-Production of Service: Modeling Service Times in Contact Centers Using Hawkes Processes. CoRR (2020)
Jing Dong, Elad Yom-Tov, Galit B. Yom-Tov
The Impact of Delay Announcements on Hospital Network Coordination and Waiting Times. Manag. Sci. 65 (5) (2019)
Anat Rafaeli, Daniel Altman, Galit B. Yom-Tov
Cognitive and Emotional Load Influence Response Time of Service Agents: A Large Scale Analysis of Chat Service Conversations. HICSS (2019)
Galit B. Yom-Tov, Tali Zeitler
Delay Guarantee Planning of Call-Back options in Time-varying Service Systems. WSC (2018)
Galit B. Yom-Tov, Shelly Ashtar, Daniel Altman, Michael Natapov, Neta Barkay, Monika Westphal, Anat Rafaeli
Customer Sentiment in Web-Based Service Interactions: Automated Analyses and New Insights. WWW (Companion Volume) (2018)
Jing Dong, Pnina Feldman, Galit B. Yom-Tov
Service Systems with Slowdowns: Potential Failures and Proposed Solutions. Oper. Res. 63 (2) (2015)
Carri W. Chan, Galit B. Yom-Tov, Gabriel J. Escobar
When to Use Speedup: An Examination of Service Systems with Returns. Oper. Res. 62 (2) (2014)
Galit B. Yom-Tov, Avishai Mandelbaum
Erlang-R: A Time-Varying Queue with Reentrant Customers, in Support of Healthcare Staffing. Manuf. Serv. Oper. Manag. 16 (2) (2014)