Marcelo Olivares

Publication Activity (10 Years)

Years Active: 2008-2023
Publications (10 Years): 9

Top Topics

Operations Management

Patient Outcomes

Middleware Architecture

Top Venues

Manuf. Serv. Oper. Manag.

INFORMS J. Appl. Anal.

Publications

Andrés Musalem, Marcelo Olivares, Daniel Yung
Balancing Agent Retention and Waiting Time in Service Platforms. Oper. Res. 71 (3) (2023)
Leonardo J. Basso, Marcel Goic, Marcelo Olivares, Denis Sauré, Charles Thraves, Aldo Carranza, Gabriel Y. Weintraub, Julio Covarrubia, Cristian Escobedo, Natalia Jara, Antonio Moreno, Demian Arancibia, Manuel Fuenzalida, Juan Pablo Uribe, Felipe Zúñiga, Marcela Zúñiga, Miguel O'ryan, Emilio Santelices, Juan Pablo Torres, Magdalena Badal, Mirko Bozanic, Sebastián Cancino-Espinoza, Eduardo Lara, Ignasi Neira
Analytics Saves Lives During the COVID-19 Crisis in Chile. INFORMS J. Appl. Anal. 53 (1) (2023)
Aldo Carranza, Marcel Goic, Eduardo Lara, Marcelo Olivares, Gabriel Y. Weintraub, Julio Covarrubia, Cristian Escobedo, Natalia Jara, Leonardo J. Basso
The Social Divide of Social Distancing: Shelter-in-Place Behavior in Santiago During the Covid-19 Pandemic. Manag. Sci. 68 (3) (2022)
Andrés Musalem, Marcelo Olivares, Ariel Schilkrut
Retail in High Definition: Monitoring Customer Assistance Through Video Analytics. Manuf. Serv. Oper. Manag. 23 (5) (2021)
Daniel Altman, Galit B. Yom-Tov, Marcelo Olivares, Shelly Ashtar, Anat Rafaeli
Do Customer Emotions Affect Agent Speed? An Empirical Study of Emotional Load in Online Customer Contact Centers. Manuf. Serv. Oper. Manag. 23 (4) (2021)
Marshall L. Fisher, Marcelo Olivares, Bradley R. Staats
Why Empirical Research Is Good for Operations Management, and What Is Good Empirical Operations Management? Manuf. Serv. Oper. Manag. 22 (1) (2020)
Marcelo Olivares, Andrés Musalem, Daniel Yung
Balancing Agent Retention and Waiting Time in Service Platforms. EC (2020)
Christian Terwiesch, Marcelo Olivares, Bradley R. Staats, Vishal Gaur
OM Forum - A Review of Empirical Operations Management over the Last Two Decades. Manuf. Serv. Oper. Manag. 22 (4) (2020)
Gérard P. Cachon, Santiago Gallino, Marcelo Olivares
Does Adding Inventory Increase Sales? Evidence of a Scarcity Effect in U.S. Automobile Dealerships. Manag. Sci. 65 (4) (2019)
Song-Hee Kim, Carri W. Chan, Marcelo Olivares, Gabriel J. Escobar
ICU Admission Control: An Empirical Study of Capacity Allocation and Its Implication for Patient Outcomes. Manag. Sci. 61 (1) (2015)
Sang Won Kim, Marcelo Olivares, Gabriel Y. Weintraub
Measuring the Performance of Large-Scale Combinatorial Auctions: A Structural Estimation Approach. Manag. Sci. 60 (5) (2014)
Yina Lu, Andrés Musalem, Marcelo Olivares, Ariel Schilkrut
Measuring the Effect of Queues on Customer Purchases. Manag. Sci. 59 (8) (2013)
Sang Won Kim, Marcelo Olivares, Gabriel Y. Weintraub
Measuring the performance of large-scale combinatorial auctions: a structural estimation approach. EC (2013)
Marcelo Olivares, Gabriel Y. Weintraub, Rafael Epstein, Daniel Yung
Combinatorial Auctions for Procurement: An Empirical Study of the Chilean School Meals Auction. Manag. Sci. 58 (8) (2012)
Andrés Musalem, Marcelo Olivares, Eric T. Bradlow, Christian Terwiesch, Daniel Corsten
Structural Estimation of the Effect of Out-of-Stocks. Manag. Sci. 56 (7) (2010)
Gérard P. Cachon, Marcelo Olivares
Drivers of Finished-Goods Inventory in the U.S. Automobile Industry. Manag. Sci. 56 (1) (2010)
Marcelo Olivares, Gérard P. Cachon
Competing Retailers and Inventory: An Empirical Investigation of General Motors' Dealerships in Isolated U.S. Markets. Manag. Sci. 55 (9) (2009)
Marcelo Olivares, Christian Terwiesch, Lydia Cassorla
Structural Estimation of the Newsvendor Model: An Application to Reserving Operating Room Time. Manag. Sci. 54 (1) (2008)