Measuring the Effect of Queues on Customer Purchases.

Yina Lu Andrés Musalem Marcelo Olivares Ariel Schilkrut

Published in: Manag. Sci. (2013)

Keyphrases

credit card
electronic commerce
service times
waiting times
negative impact
processor sharing
learning algorithm
data structure
customer satisfaction
call center
customer relationship management
customer behavior
customer knowledge