Anat Rafaeli

Publication Activity (10 Years)

Years Active: 2004-2023
Publications (10 Years): 7

Top Topics

Affect Detection

Embodied Conversational Agents

Customer Support

Top Venues

Manuf. Serv. Oper. Manag.

Found. Trends Technol. Inf. Oper. Manag.

Publications

Monika Westphal, Michael Vössing, Gerhard Satzger, Galit B. Yom-Tov, Anat Rafaeli
Decision control and explanations in human-AI collaboration: Improving user perceptions and compliance. Comput. Hum. Behav. 144 (2023)
Galit B. Yom-Tov, Anat Rafaeli
Integrating emotional load into service operations. Queueing Syst. Theory Appl. 100 (3-4) (2022)
Daniel Altman, Galit B. Yom-Tov, Marcelo Olivares, Shelly Ashtar, Anat Rafaeli
Do Customer Emotions Affect Agent Speed? An Empirical Study of Emotional Load in Online Customer Contact Centers. Manuf. Serv. Oper. Manag. 23 (4) (2021)
Anat Rafaeli, Daniel Altman, Galit B. Yom-Tov
Cognitive and Emotional Load Influence Response Time of Service Agents: A Large Scale Analysis of Chat Service Conversations. HICSS (2019)
Galit B. Yom-Tov, Shelly Ashtar, Daniel Altman, Michael Natapov, Neta Barkay, Monika Westphal, Anat Rafaeli
Customer Sentiment in Web-Based Service Interactions: Automated Analyses and New Insights. WWW (Companion Volume) (2018)
Jonathan Herzig, Guy Feigenblat, Michal Shmueli-Scheuer, David Konopnicki, Anat Rafaeli, Daniel Altman, David Spivak
Classifying Emotions in Customer Support Dialogues in Social Media. SIGDIAL Conference (2016)
Jonathan Herzig, Guy Feigenblat, Michal Shmueli-Scheuer, David Konopnicki, Anat Rafaeli
Predicting Customer Satisfaction in Customer Support Conversations in Social Media Using Affective Features. UMAP (2016)
Shy Ravid, Avraham Shtub, Anat Rafaeli, Ella Glikson
From Project Management to Team Integration: Key Issues in the Management of the Human Resource in Projects. Found. Trends Technol. Inf. Oper. Manag. 6 (2) (2013)
Yael Dubinsky, Shy Ravid, Anat Rafaeli, Ronen Bar-Nahor
Governance Mechanisms in Global Development Environments. ICGSE (2011)
Anat Rafaeli, Yael Sagy, Rellie Derfler-Rozin
Logos and Initial Compliance: A Strong Case of Mindless Trust. Organ. Sci. 19 (6) (2008)
Anat Rafaeli, Iris Vilnai-Yavetz
Emotion as a Connection of Physical Artifacts and Organizations. Organ. Sci. 15 (6) (2004)