Daniel Altman

Publication Activity (10 Years)

Years Active: 2016-2021
Publications (10 Years): 5

Top Topics

Autonomous Agents

Churn Prediction

Customer Support

Top Venues

Manuf. Serv. Oper. Manag.

SIGDIAL Conference

WWW (Companion Volume)

Publications

Daniel Altman, Galit B. Yom-Tov, Marcelo Olivares, Shelly Ashtar, Anat Rafaeli
Do Customer Emotions Affect Agent Speed? An Empirical Study of Emotional Load in Online Customer Contact Centers. Manuf. Serv. Oper. Manag. 23 (4) (2021)
Daniel Altman, Catherine S. Greenhill, Mikhail Isaev, Reshma Ramadurai
A threshold result for loose Hamiltonicity in random regular uniform hypergraphs. J. Comb. Theory, Ser. B 142 (2020)
Anat Rafaeli, Daniel Altman, Galit B. Yom-Tov
Cognitive and Emotional Load Influence Response Time of Service Agents: A Large Scale Analysis of Chat Service Conversations. HICSS (2019)
Galit B. Yom-Tov, Shelly Ashtar, Daniel Altman, Michael Natapov, Neta Barkay, Monika Westphal, Anat Rafaeli
Customer Sentiment in Web-Based Service Interactions: Automated Analyses and New Insights. WWW (Companion Volume) (2018)
Jonathan Herzig, Guy Feigenblat, Michal Shmueli-Scheuer, David Konopnicki, Anat Rafaeli, Daniel Altman, David Spivak
Classifying Emotions in Customer Support Dialogues in Social Media. SIGDIAL Conference (2016)