Cognitive and Emotional Load Influence Response Time of Service Agents: A Large Scale Analysis of Chat Service Conversations.
Anat RafaeliDaniel AltmanGalit B. Yom-TovPublished in: HICSS (2019)
Keyphrases
- response time
- multi agent systems
- service discovery
- service providers
- web services
- cooperative
- service quality
- service oriented
- decision making
- multiagent systems
- resource allocation
- management system
- end users
- multi agent
- individual differences
- intelligent agents
- dynamic environments
- autonomous agents
- service composition
- energy efficiency
- cognitive processes
- agent systems