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Classifying Emotions in Customer Support Dialogues in Social Media.

Jonathan HerzigGuy FeigenblatMichal Shmueli-ScheuerDavid KonopnickiAnat RafaeliDaniel AltmanDavid Spivak
Published in: SIGDIAL Conference (2016)
Keyphrases
  • customer support
  • social media
  • customer service
  • technical support
  • customer satisfaction
  • high tech
  • world wide
  • social networks
  • mass collaboration
  • service quality
  • call center
  • service management
  • database