Shelly Ashtar

Publication Activity (10 Years)

Years Active: 2018-2021
Publications (10 Years): 2

Top Topics

Customer Behavior

Electronic Commerce

Churn Prediction

Affective Computing

Top Venues

Manuf. Serv. Oper. Manag.

WWW (Companion Volume)

Publications

Daniel Altman, Galit B. Yom-Tov, Marcelo Olivares, Shelly Ashtar, Anat Rafaeli
Do Customer Emotions Affect Agent Speed? An Empirical Study of Emotional Load in Online Customer Contact Centers. Manuf. Serv. Oper. Manag. 23 (4) (2021)
Galit B. Yom-Tov, Shelly Ashtar, Daniel Altman, Michael Natapov, Neta Barkay, Monika Westphal, Anat Rafaeli
Customer Sentiment in Web-Based Service Interactions: Automated Analyses and New Insights. WWW (Companion Volume) (2018)