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Predicting Customer Satisfaction in Customer Support Conversations in Social Media Using Affective Features.

Jonathan HerzigGuy FeigenblatMichal Shmueli-ScheuerDavid KonopnickiAnat Rafaeli
Published in: UMAP (2016)
Keyphrases
  • customer satisfaction
  • customer support
  • social media
  • service quality
  • customer service
  • technical support
  • search engine
  • user satisfaction
  • database
  • real time
  • social networks
  • web services
  • data management
  • world wide