When to Use Speedup: An Examination of Service Systems with Returns.

Carri W. Chan Galit B. Yom-Tov Gabriel J. Escobar

Published in: Oper. Res. (2014)

Keyphrases

service systems
web technologies
service level
service oriented
call center
enterprise systems
real time
queue length
heavy traffic
queueing model
web services
arrival rate