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An Invitation Control Policy for Proactive Service Systems: Balancing Efficiency, Value, and Service Level.

Galit B. Yom-TovLiron YedidsionYueming Xie
Published in: Manuf. Serv. Oper. Manag. (2021)
Keyphrases
  • service systems
  • service level
  • control policy
  • lead time
  • long run
  • call center
  • web technologies
  • supply chain
  • total cost
  • reinforcement learning
  • service oriented
  • average cost
  • enterprise systems
  • control policies