Avishai Mandelbaum

Publication Activity (10 Years)

Years Active: 1998-2024
Publications (10 Years): 23

Top Topics

State Dependent

Service Systems

Queueing Networks

Top Venues

Manuf. Serv. Oper. Manag.

Queueing Syst. Theory Appl.

Publications

Manlu Chen, Opher Baron, Avishai Mandelbaum, Jianfu Wang, Galit B. Yom-Tov, Nadir Arber
Frontiers in Operations: Waiting Experience in Open-Shop Service Networks: Improvements via Flow Analytics and Automation. Manuf. Serv. Oper. Manag. 26 (4) (2024)
Armann Ingolfsson, Avishai Mandelbaum, Kenneth Schultz, Galit B. Yom-Tov
Preface to the Special Issue on Behavioral Queueing Science: The Need for a Multidisciplinary Approach. Oper. Res. 71 (3) (2023)
Junfei Huang, Avishai Mandelbaum, Petar Momcilovic
Appointment-driven service systems with many servers. Queueing Syst. Theory Appl. 100 (3-4) (2022)
Noa Zychlinski, Avishai Mandelbaum, Petar Momcilovic, Izack Cohen
Bed Blocking in Hospitals Due to Scarce Capacity in Geriatric Institutions - Cost Minimization via Fluid Models. Manuf. Serv. Oper. Manag. 22 (2) (2020)
Avishai Mandelbaum, Petar Momcilovic, Nikolaos Trichakis, Sarah Kadish, Ryan Leib, Craig A. Bunnell
Data-Driven Appointment-Scheduling Under Uncertainty: The Case of an Infusion Unit in a Cancer Center. Manag. Sci. 66 (1) (2020)
David Azriel, Paul D. Feigin, Avishai Mandelbaum
Erlang-S: A Data-Based Model of Servers in Queueing Networks. Manag. Sci. 65 (10) (2019)
Arik Senderovich, Alexander Shleyfman, Matthias Weidlich, Avigdor Gal, Avishai Mandelbaum
To aggregate or to eliminate? Optimal model simplification for improved process performance prediction. Inf. Syst. 78 (2018)
Noa Zychlinski, Petar Momcilovic, Avishai Mandelbaum
Time-varying many-server finite-queues in tandem: Comparing blocking mechanisms via fluid models. Oper. Res. Lett. 46 (5) (2018)
Noa Zychlinski, Avishai Mandelbaum, Petar Momcilovic
Time-varying tandem queues with blocking: modeling, analysis, and operational insights via fluid models with reflection. Queueing Syst. Theory Appl. 89 (1-2) (2018)
Avigdor Gal, Avishai Mandelbaum, François Schnitzler, Arik Senderovich, Matthias Weidlich
Traveling time prediction in scheduled transportation with journey segments. Inf. Syst. 64 (2017)
Junfei Huang, Avishai Mandelbaum, Hanqin Zhang, Jiheng Zhang
Refined Models for Efficiency-Driven Queues with Applications to Delay Announcements and Staffing. Oper. Res. 65 (5) (2017)
Avishai Mandelbaum, Petar Momcilovic
Personalized queues: the customer view, via a fluid model of serving least-patient first. Queueing Syst. Theory Appl. 87 (1-2) (2017)
Arik Senderovich, Andreas Rogge-Solti, Avigdor Gal, Jan Mendling, Avishai Mandelbaum
The ROAD from Sensor Data to Process Instances via Interaction Mining. CAiSE (2016)
Arik Senderovich, Matthias Weidlich, Liron Yedidsion, Avigdor Gal, Avishai Mandelbaum, Sarah Kadish, Craig A. Bunnell
Conformance Checking and Performance Improvement in Scheduled Processes: A Queueing-Network Perspective. EMISA Forum 36 (2) (2016)
Arik Senderovich, Alexander Shleyfman, Matthias Weidlich, Avigdor Gal, Avishai Mandelbaum
P ^3 -Folder: Optimal Model Simplification for Improving Accuracy in Process Performance Prediction. BPM (2016)
Arik Senderovich, Matthias Weidlich, Liron Yedidsion, Avigdor Gal, Avishai Mandelbaum, Sarah Kadish, Craig A. Bunnell
Conformance Checking and Performance Improvement in Scheduled Processes: A Queueing-Network Perspective (Extended Abstract). EMISA (2016)
Arik Senderovich, Matthias Weidlich, Liron Yedidsion, Avigdor Gal, Avishai Mandelbaum, Sarah Kadish, Craig A. Bunnell
Conformance checking and performance improvement in scheduled processes: A queueing-network perspective. Inf. Syst. 62 (2016)
Junfei Huang, Boaz Carmeli, Avishai Mandelbaum
Control of Patient Flow in Emergency Departments, or Multiclass Queues with Deadlines and Feedback. Oper. Res. 63 (4) (2015)
Avigdor Gal, Avishai Mandelbaum, François Schnitzler, Arik Senderovich, Matthias Weidlich
On Predicting Traveling Times in Scheduled Transportation (Extended Abstract). MUD@ICML (2015)
Arik Senderovich, Sander J. J. Leemans, Shahar Harel, Avigdor Gal, Avishai Mandelbaum, Wil M. P. van der Aalst
Discovering Queues from Event Logs with Varying Levels of Information. Business Process Management Workshops (2015)
Arik Senderovich, Matthias Weidlich, Avigdor Gal, Avishai Mandelbaum
Queue mining for delay prediction in multi-class service processes. Inf. Syst. 53 (2015)
Arik Senderovich, Matthias Weidlich, Avigdor Gal, Avishai Mandelbaum, Sarah Kadish, Craig A. Bunnell
Discovery and Validation of Queueing Networks in Scheduled Processes. CAiSE (2015)
Arik Senderovich, Andreas Rogge-Solti, Avigdor Gal, Jan Mendling, Avishai Mandelbaum, Sarah Kadish, Craig A. Bunnell
Data-Driven Performance Analysis of Scheduled Processes. BPM (2015)
Arik Senderovich, Matthias Weidlich, Avigdor Gal, Avishai Mandelbaum
Queue Mining - Predicting Delays in Service Processes. CAiSE (2014)
Galit B. Yom-Tov, Avishai Mandelbaum
Erlang-R: A Time-Varying Queue with Reentrant Customers, in Support of Healthcare Staffing. Manuf. Serv. Oper. Manag. 16 (2) (2014)
Arik Senderovich, Matthias Weidlich, Avigdor Gal, Avishai Mandelbaum
Mining Resource Scheduling Protocols. BPM (2014)
Itai Gurvich, Junfei Huang, Avishai Mandelbaum
Excursion-Based Universal Approximations for the Erlang-A Queue in Steady-State. Math. Oper. Res. 39 (2) (2014)
Avishai Mandelbaum, Petar Momcilovic
Performance-based routing. Oper. Res. Lett. 42 (6-7) (2014)
Avishai Mandelbaum, Sergey Zeltyn
Data-stories about (im)patient customers in tele-queues. Queueing Syst. Theory Appl. 75 (2-4) (2013)
Ananda P. Weerasinghe, Avishai Mandelbaum
Abandonment versus blocking in many-server queues: asymptotic optimality in the QED regime. Queueing Syst. Theory Appl. 75 (2-4) (2013)
Avishai Mandelbaum, Sergey Zeltyn
Erratum to: Data-stories about (im)patient customers in tele-queues. Queueing Syst. Theory Appl. 75 (2-4) (2013)
Rami Atar, Avishai Mandelbaum, Asaf Zviran
Control of Fork-Join Networks in heavy traffic. Allerton Conference (2012)
Avishai Mandelbaum, Petar Momcilovic
Queues with Many Servers and Impatient Customers. Math. Oper. Res. 37 (1) (2012)
Avishai Mandelbaum, Petar Momcilovic, Yulia Tseytlin
On Fair Routing from Emergency Departments to Hospital Wards: QED Queues with Heterogeneous Servers. Manag. Sci. 58 (7) (2012)
Sergey Zeltyn, Yariv N. Marmor, Avishai Mandelbaum, Boaz Carmeli, Ohad Greenshpan, Yossi Mesika, Segev Wasserkrug, Pnina Vortman, Avraham Shtub, Tirza Lauterman, Dagan Schwartz, Kobi Moskovitch, Sara Tzafrir, Fuad Basis
Simulation-based models of emergency departments: : Operational, tactical, and strategic staffing. ACM Trans. Model. Comput. Simul. 21 (4) (2011)
Mor Armony, Avishai Mandelbaum
Routing and Staffing in Large-Scale Service Systems: The Case of Homogeneous Impatient Customers and Heterogeneous Servers. Oper. Res. 59 (1) (2011)
Avishai Mandelbaum, Sergey Zeltyn
Service Engineering: Data-Based Course Development and Teaching. INFORMS Trans. Educ. 11 (1) (2010)
Zohar Feldman, Avishai Mandelbaum
Using simulation-based Stochastic Approximation to optimize staffing of systems with Skills-Based-Routing. WSC (2010)
Polyna Khudyakov, Paul D. Feigin, Avishai Mandelbaum
Designing a call center with an IVR (Interactive Voice Response). Queueing Syst. Theory Appl. 66 (3) (2010)
Avishai Mandelbaum, Sergey Zeltyn
Staffing Many-Server Queues with Impatient Customers: Constraint Satisfaction in Call Centers. Oper. Res. 57 (5) (2009)
Yariv N. Marmor, Segev Wasserkrug, Sergey Zeltyn, Yossi Mesika, Ohad Greenshpan, Boaz Carmeli, Avraham Shtub, Avishai Mandelbaum
Toward Simulation-based Real-time Decision-support Systems for Emergency Departments. WSC (2009)
Segev Wasserkrug, Ohad Greenshpan, Yariv N. Marmor, Boaz Carmeli, Pnina Vortman, Fuad Basis, Dagan Schwartz, Avishai Mandelbaum
: Advanced IT in Support of Emergency Department Management. NGITS (2009)
Itay Gurvich, Mor Armony, Avishai Mandelbaum
Service-Level Differentiation in Call Centers with Fully Flexible Servers. Manag. Sci. 54 (2) (2008)
Avishai Mandelbaum, Petar Momcilovic
Queues with Many Servers: The Virtual Waiting-Time Process in the QED Regime. Math. Oper. Res. 33 (3) (2008)
Zohar Feldman, Avishai Mandelbaum, William A. Massey, Ward Whitt
Staffing of Time-Varying Queues to Achieve Time-Stable Performance. Manag. Sci. 54 (2) (2008)
Sergey Zeltyn, Avishai Mandelbaum
+ G Queue. Queueing Syst. Theory Appl. 51 (3-4) (2005)
Predrag R. Jelenkovic, Avishai Mandelbaum, Petar Momcilovic
Heavy Traffic Limits for Queues with Many Deterministic Servers. Queueing Syst. Theory Appl. 47 (1-2) (2004)
Sem C. Borst, Avishai Mandelbaum, Martin I. Reiman
Dimensioning Large Call Centers. Oper. Res. 52 (1) (2004)
Nahum Shimkin, Avishai Mandelbaum
Rational Abandonment from Tele-Queues: Nonlinear Waiting Costs with Heterogeneous Preferences. Queueing Syst. Theory Appl. 47 (1-2) (2004)
Avishai Mandelbaum, Alexander L. Stolyar
Scheduling Flexible Servers with Convex Delay Costs: Heavy-Traffic Optimality of the Generalized cµ-Rule. Oper. Res. 52 (6) (2004)
Noah Gans, Ger Koole, Avishai Mandelbaum
Telephone Call Centers: Tutorial, Review, and Research Prospects. Manuf. Serv. Oper. Manag. 5 (2) (2003)
Ger Koole, Avishai Mandelbaum
Queueing Models of Call Centers: An Introduction. Ann. Oper. Res. 113 (1-4) (2002)
Avishai Mandelbaum, William A. Massey, Martin I. Reiman, Alexander L. Stolyar, Brian Rider
Queue Lengths and Waiting Times for Multiserver Queues with Abandonment and Retrials. Telecommun. Syst. 21 (2) (2002)
Ety Zohar, Avishai Mandelbaum, Nahum Shimkin
Adaptive Behavior of Impatient Customers in Tele-Queues: Theory and Empirical Support. Manag. Sci. 48 (4) (2002)
O. Garnett, Avishai Mandelbaum, Martin I. Reiman
Designing a Call Center with Impatient Customers. Manuf. Serv. Oper. Manag. 4 (3) (2002)
Avishai Mandelbaum, Nahum Shimkin
A model for rational abandonments from invisible queues. Queueing Syst. Theory Appl. 36 (1-3) (2000)
Avishai Mandelbaum, Sergey Zeltyn
Estimating characteristics of queueing networks using transactional data. Queueing Syst. Theory Appl. 29 (1) (1998)
Avishai Mandelbaum, William A. Massey, Martin I. Reiman
Strong approximations for Markovian service networks. Queueing Syst. Theory Appl. 30 (1-2) (1998)