Mor Armony

Publication Activity (10 Years)

Years Active: 2000-2021
Publications (10 Years): 7

Top Topics

Processor Sharing

Maximum Weight Matching

Queueing Systems

Service Systems

Top Venues

Ann. Oper. Res.

Math. Oper. Res.

Publications

Mor Armony, Guillaume Roels, Hummy Song
Pooling Queues with Strategic Servers: The Effects of Customer Ownership. Oper. Res. 69 (1) (2021)
Yuqian Xu, Mor Armony, Anindya Ghose
The Interplay Between Online Reviews and Physician Demand: An Empirical Investigation. Manag. Sci. 67 (12) (2021)
Mor Armony, Efrat Perel, Nir Perel, Uri Yechiali
Exact analysis for multiserver queueing systems with cross selling. Ann. Oper. Res. 274 (1-2) (2019)
Mor Armony, Rami Atar, Harsha Honnappa
Asymptotically Optimal Appointment Schedules. Math. Oper. Res. 44 (4) (2019)
Christos Zacharias, Mor Armony
Joint Panel Sizing and Appointment Scheduling in Outpatient Care. Manag. Sci. 63 (11) (2017)
Rouba Ibrahim, Mor Armony, Achal Bassamboo
Does the Past Predict the Future? The Case of Delay Announcements in Service Systems. Manag. Sci. 63 (6) (2017)
Carri W. Chan, Mor Armony, Nicholas Bambos
Maximum weight matching with hysteresis in overloaded queues with setups. Queueing Syst. Theory Appl. 82 (3-4) (2016)
Amy R. Ward, Mor Armony
Blind Fair Routing in Large-Scale Service Systems with Heterogeneous Customers and Servers. Oper. Res. 61 (1) (2013)
Mor Armony, Avishai Mandelbaum
Routing and Staffing in Large-Scale Service Systems: The Case of Homogeneous Impatient Customers and Heterogeneous Servers. Oper. Res. 59 (1) (2011)
Mor Armony, Amy R. Ward
Fair Dynamic Routing in Large-Scale Heterogeneous-Server Systems. Oper. Res. 58 (3) (2010)
Mor Armony, Itai Gurvich
When Promotions Meet Operations: Cross-Selling and Its Effect on Call Center Performance. Manuf. Serv. Oper. Manag. 12 (3) (2010)
Itay Gurvich, Mor Armony, Constantinos Maglaras
Cross-Selling in a Call Center with a Heterogeneous Customer Population. Oper. Res. 57 (2) (2009)
Mor Armony, Erica L. Plambeck, Sridhar Seshadri
Sensitivity of Optimal Capacity to Customer Impatience in an Unobservable M/M/S Queue (Why You Shouldn't Shout at the DMV). Manuf. Serv. Oper. Manag. 11 (1) (2009)
Mor Armony, Nahum Shimkin, Ward Whitt
The Impact of Delay Announcements in Many-Server Queues with Abandonment. Oper. Res. 57 (1) (2009)
Itay Gurvich, Mor Armony, Avishai Mandelbaum
Service-Level Differentiation in Call Centers with Fully Flexible Servers. Manag. Sci. 54 (2) (2008)
Mor Armony, Erica L. Plambeck
The Impact of Duplicate Orders on Demand Estimation and Capacity Investment. Manag. Sci. 51 (10) (2005)
Mor Armony
Dynamic Routing in Large-Scale Service Systems with Heterogeneous Servers. Queueing Syst. Theory Appl. 51 (3-4) (2005)
Mor Armony, Constantinos Maglaras
Contact Centers with a Call-Back Option and Real-Time Delay Information. Oper. Res. 52 (4) (2004)
Mor Armony, Constantinos Maglaras
On Customer Contact Centers with a Call-Back Option: Customer Decisions, Routing Rules, and System Design. Oper. Res. 52 (2) (2004)
Mor Armony, Nicholas Bambos
Queueing Dynamics and Maximal Throughput Scheduling in Switched Processing Systems. Queueing Syst. Theory Appl. 44 (3) (2003)
Mor Armony, Moshe Haviv
Price and delay competition between two service providers. Eur. J. Oper. Res. 147 (1) (2003)
Mor Armony, John G. Klincewicz, Hanan Luss, Moshe B. Rosenwein
Design of Stacked Self-Healing Rings Using a Genetic Algorithm. J. Heuristics 6 (1) (2000)